Client Charter

Objective

The objective of the South Cork Enterprise Board Ltd. is to discharge the duties entrusted to it by the Minister for the Department of Enterprise Trade & Employment in an efficient and professional manner, while always recognising their right to a prompt and courteous service.

When you are dealing with the South Cork Enterprise Board Ltd., staff will seek to ensure that you get satisfactory assistance.

Courtesy and Helpfulness

• to expect that in all your contacts with the South Cork Enterprise Board Ltd. be they in person, by telephone or by correspondence, you are at all times dealt with by the staff of the South Cork Enterprise Board Ltd. in a courteous and helpful manner.

• to be given the name of the officer with whom you are dealing

•  to be directed to the appropriate officer dealing with your enquiry

-           Information

• to be given full and accurate information in simple language in relation to any query you may raise.

Efficiency

• to expect that all queries are dealt with in a speedy and efficient manner, while recognising the need to keep the minimum any cost which you might necessarily have to incur.

Privacy and Confidentiality

• to have all information, both personal and business, provided by you dealt with in total confidence and in a manner which respects your dignity.

Redress

- To expect that any legitimate complaint regarding;

• the improper administration of the functions entrusted to this Board

or

• the manner in which an enquiry was processed

will be dealt with speedily and sympathetically.  Should the matter not be capable of being resolved to your satisfaction by Board Officers, you can, of course, approach the Ombudsman's office or ultimately you may have the rights in law to independent review.  Systems are being put in place within South Cork Enterprise Board Ltd to ensure that all legitimate complaints are dealt with fairly and speedily.